Shipping – handling & ordering information
The castle workshop toils by day and night creating individually unique – handmade puppets.
We make every attempt to ship your items in a timely manner. Inventory of our most requested puppets
are on hand to ship within 3 days of ordering. Our more unique characters are created as the orders
arrive. We will email you with estimated time of shipment. If you have an approaching rehearsal or
show date please let us know to assure your puppets arrive on time. Certain times of the year are busier
than others – we don’t want you disappointed.
HOW TO PLACE AN ORDER
ORDERING ONLINE: Our online shopping cart is a secure site through Pay-pal ® If you prefer to
call in your credit card it will be processed through Square Processing and a receipt sent.
BY PHONE: Call our castle quarters 412-254-6041 * 9am-5pm EST Monday-Friday. If the servants
are busy cleaning the moat please leave your name and telephone number and we shall return your call.
MAIL-IN ORDERS: Simply fill out the on-line order form – when you are all finished shopping click
on the checkout button. If you choose “payment by check or M/O” it will guide you through so that you
can print out your order form and send it with your check.
SHIPPING
We ship via US Postal Service using priority mail 2-3 days for zones 0 – 1 and 2.
For zones 3-4-5-6 and 7 your order will be shipped using Standard Ground USPS 5-7 days.
For zones 8 – 9 – Alaska. Hawaii, Puerto Rico , U.S. Territories and International please provide us with your email so that we can quote you shipping charges. You will receive a separate invoice for
your EXACT shipping after your package is weighed and measured. Your order will not be sent until
shipping charges are paid. Thank you for understanding – the cost of shipping has risen greatly.
POSTAGE RATES
UP TO $25.00 $8.95
25.01 – 65.00 $13.95
65.01 – 100.00 $15.95
101.00 – 150.00 $18.95
150.01 – 200.00 $22.95
Orders over $200 we will quote you shipping as puppets may be shipped in multiple boxes to
save on balloon rate charges
